Our standards

Mandatory staff training

Before commencement of any client interaction, all staff is required to complete our extensive training programme

  • Person-Centred Active Support training
  • Physical and Manual Handling
  • Self-Care Awareness
  • Conflict Resolution
  • Case-note best practice
  • Handover importance
  • Confidentiality regulations
  • Fire Emergency Evacuation Training
  • Teaching Independent Living Skills to our Disability Clients
  • Quality of Care Investigations
  • Expectations of a Disability Support Carer
  • Behaviour Management Plans Training
  • Administration requirements
  • Case Studies and role plays
  • Outreach Support Best Practice
  • Hygiene Training ” Hospital Standard”
  • Working with clients with Autism
  • Client Specific Needs training operating equipment


Our staff are required to have the following checks and education:

  • National Police Check
  • Level 2 in First Aid & CPR
  • Working with Childrens Check
  • Minimum Certificate IV qualification relating to community services
  • Must pass PRE Employment psychometric testing
  • Minimum of 2 years experience in Disabilities
  • Confidentiality regulations
  • DHHS Fire Emergency Evacuation Training
  • Valid Australian Drivers Licence


We aim to adhere to the following:

  • Provide a 24/7 service
  • Provide consistent staffing to our clients
  • Have a staff member available within 30 minutes of being requested
  • Ability to have staff readily available in crisis response situations
  • Guaranteed to develop packages that meet the needs of all individual clients with a disability


Easy iCare have the following accreditation and compliance:

  • National Crime Check Registered
  • National Disability Insurance Scheme registered
  • Fully Licensed and Insured